We offer many different opportunities for credit union staff to learn both the theory and practice of Asset/Liability Management as well as the full and expert use of their Wisdom ALM system.

Technical Support
Telephone support is available to Wisdom users by calling 1-800-231-5478, Monday through Thursday from 8:00 AM to 6:00 PM Central Time and 8:00 AM to 5:00 PM Central Time on Fridays.

Support is also available by e-mail. Questions may be e-mailed to technical support at wisdomsupport@fiserv.com. Please include your name, credit union name, phone number, area affected and nature of specific question.  A support technician will either e-mail you back or, if necessary, call to get more information.

Initial Guided Training Sessions - Online & Phone
Included with your licensing fee, individual training sessions guide you through the introduction and start up process. These sessions establish the support dialogue and offer the manager a wonderful opportunity to start using the system under the tutelage of our highly trained, credit union-experienced support staff. We recognize that each user starts at a different stage; our goal is to help the manager learn based on his or her own level of both computer and ALM experience.

Pre-recorded Sessions
We understand, with your busy schedule, you may not be able to attend one of our "live" training webinars. For your convienience, Wisdom provides, (at no additional charge) pre-recorded sessions on every area of our ALM, IPMS, and Accounting Suites. These sessions may be downloaded to your site for repeated viewing. The sessions vary in length from one to twenty-five minutes each.

Private Training via WebEx
Credit Union managers may schedule private training via Webex if an hour's work on the budget, for example, is wanted. These short sessions are most helpful for a specific area or routine and are often followed up by another short session for a check up after the reports are created.

Holiday Schedule

Wisdom Support will operate under this holiday schedule in 2008.

New Year's Day
Wisdom Support will be closed Tuesday, January 1, 2008

Washington's Birthday/President's Day
Wisdom Support will be closed Monday, February 18, 2008

Memorial Day
Wisdom Support will be closed Monday, May 26, 2008

Independence Day
Wisdom Support will be closed Friday, July 4, 2008

Labor Day
Wisdom Support will be closed Monday, September 1, 2008

Thanksgiving
Wisdom Support will be closed Thursday, November 27 and Friday, November 28, 2008

Christmas
Wisdom Support will be closed Thursday, December 25 and Friday, December 26, 2008

 

Top of Page